F.A.Q
Our customer service is available Monday to Friday between 8:00 a.m. and 8:30 p.m. Our average response time is 60 minutes.
What products does Casa Home Prime offer?
Casa Home Prime offers a curated selection of luxury home, kitchen, dining, bathroom, and entertaining accessories. Our collections include cake stands, serving trays, canister sets, serving bowls, utensil sets, bathroom accessories, and decorative pieces.
Are your products suitable for special occasions?
Yes. Many of our products are ideal for weddings, celebrations, dinner parties, entertaining, gifting, and elegant home décor.
Are the products available in different colors or sizes?
Some products are available in different sizes, finishes, or variations. Available options are displayed directly on each product page.
Are your products made from high-quality materials?
We carefully select products with an emphasis on elegant design, durability, and premium appearance. Specific materials and product details can be found on each product page.
How can I place an order?
Simply select the product you would like to purchase, choose any available options, add it to your cart, and proceed to checkout.
What payment methods do you accept?
Available payment methods are displayed during checkout and may vary depending on your location.
Can I change or cancel my order?
If you need to make a change or cancel your order, please contact us as soon as possible after placing your order. We will do our best to assist you before the order is processed or shipped.
Will I receive an order confirmation?
Yes. After successfully placing your order, you will receive an order confirmation by email.
Do you ship internationally?
Yes. Casa Home Prime offers shipping to multiple countries. Available destinations and shipping options are displayed during checkout.
How long does shipping take?
Delivery times vary depending on your destination, shipping method, product availability, and customs processing. Your estimated delivery information will be provided during the checkout process whenever available.
How can I track my order?
Once your order has been shipped, you will receive tracking information by email when tracking is available.
Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, taxes, or import fees depending on the destination country's regulations. Any applicable charges are the responsibility of the customer unless otherwise stated at checkout.
What should I do if my package arrives damaged?
Please contact us as soon as possible if your order arrives damaged. We recommend taking clear photos of the package and the product before contacting our support team so we can properly assist you.
How can I contact Casa Home Prime?
If you have any questions about our products, orders, shipping, or returns, please contact our customer support team through our Contact Us page.
Do you offer wholesale or bulk orders?
Yes. Casa Home Prime offers wholesale inquiries for businesses and larger orders. Please contact us with details about the products and quantities you are interested in purchasing.
I have another question. What should I do?
We're happy to help. Please contact our customer support team and include your order number when contacting us about an existing order.
